Mattress Firm Rocklin in Rocklin, CA Closed now

Reviews about Mattress Firm Rocklin

• ★ ★ ★ ★ ★

  October 05, 2019, by Sarah Fielis
  First this 5 star review is for Sam at the Rocklin store ONLY. Our Matress Firm experience began a couple weeks ago at the North Highlands location where a man named Mike helped us. We fell in love with a mattress that was really expensive. Mike kept trying to put us on cheaper mattresses because he was assuming we couldn't afford the expensive one (we could and did) even though we told him several times money wasn't a problem. After looking around, we decided to leave to do a little more research since it was the first place we had been to in our search for a new mattress. A week or so later, after deciding there wasn't anything we liked better, we returned to the North Highlands location. We arrived at 10:30 on a Monday morning and the store was locked tight even though the posted hours said they open at 10 am. Mike was in the store but he was in the back engrossed in something. We waited for a few minutes even knocked once and we were ignored. It wasn't until we were in the car deciding to go to the Rocklin location, that Mike came out unlocked the doors and turned on the open signs. So off to the Rocklin location we went where we met Sam. She was friendly, knowledgeable, and unassuming. She set us up with exactly what we wanted, gave us a good deal, and even made sure we had same day delivery. Sam was great and deserves a raise and promotion in our opinion. Now on to the delivery experience. It was smooth, fast, and on time which was great. However, my boyfriend arrived home as the delivery drivers were finishing up and he saw them taking our old mattress into our neighbors house. Now I don't mind if they needed it, that isn't the problem. What I'm wondering is if the drivers just gave it to them, or if they bought it from the drivers making them a sneaky profit. I thought the recycling fee we pay now was to ensure the mattress was recycled. Technically it was recycled, but it just seemed super shady. I will have to ask my neighbors if it was given to them, or if they paid for it. So the moral of the story is if you want to shop at Matress Firm avoid North Highlands like the plague and go straight to the Rocklin location. Also watch the drivers.
• ★ ★ ★ ★ ★

  March 19, 2019, by Jason Melcado
  My wife and I went in looking for a bed that would be comfortable enough to ease her back problems in the later stages of pregnancy. This being our first store to stop in I hardly believed that we would find what we were looking for so fast. We now have the exact bed we wanted for a great price along with pillows and a frame and could not be happier. The experience was very relaxed I felt no pressure in purchasing and was allowed all the time we needed to make the right decision. I recommend stopping here before anywhere else it definitely saved us a bunch of time.