Verizon Authorized Retailer – GoWireless in Rocklin, CA Closed now

Reviews about Verizon Authorized Retailer – GoWireless

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  February 01, 2019, by Vera Pound
  I had gone into the store early Saturday morning (6-10-17) to get some help with my phone which I thought had a virus. I had brought in my personal phone and work phone (2 different numbers). I told him I wanted to cancel the work phone since it was rarely used. He said I'd need to call Verizon to do that - ok no problem there as I could do that later. Since the work phone was a newer model, I asked about transferring the contacts and photos to that newer model. He helped me with that too. The transfer of data finished up and I left the store. A little later I tried to use my personal phone but found that it was not connecting and even though I made several attempts, it was not working. I decided to finish my errands and passed by another Verizon store in Rocklin. I stopped there and asked one of the gentlemen if he could sort out the problem. He immediately saw that the phone did not have a Sim card (the very thing that connects you to the network). I told him how I had gone to the other store to get some help and that they must still have the Sim card. I went back to the Go Wireless store and asked the person who helped me earlier where the Sim card was. He then said "you don't need it" and "it doesn't store data." I insisted on getting the Sim card back and left. After doing a little research on the internet I found that a Sim card does have vital data and you do need it if you want to connect to the network. I did not get the name of the person who told me this but if you work in any kind of cellular network store, you need to know a Sim card is vital for any phone to work. Additionally I found this person had put a "Go Wireless" app on my phone without asking me. I uninstalled it later.